Privacy Policy

Last updated: 22 June 2026

OmniShoppers (CAC Business Name, BN 8386733, registered 3 April 2025; sole proprietor Memunat Mohammed; trading address: Canaan Estate, Sangotedo, Lagos State, Nigeria) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have under the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian law.

By using omnishoppers.com (the "Platform") you agree to the practices described in this policy. If you do not agree, please discontinue use of the Platform.

1. Information We Collect

We collect personal data in the following categories:

• Account information: name, email address, phone number, and password (stored as a hashed value) when you register an account.
• Order & payment information: billing address, delivery address, order history, and transaction reference numbers. OmniShoppers does not store card or bank-account details — payment is processed by our third-party gateway, TransactPay.
• Usage data: pages visited, search queries, products viewed, items added to cart or wishlist, and purchase history.
• Device & log data: IP address, browser type and version, operating system, referral URL, and timestamps of your interactions with the Platform.
• Communications: any messages you send to our customer-support team via email or WhatsApp.

2. How We Use Your Information

• Process and fulfil your orders, including sending confirmation and tracking updates.
• Maintain and secure your account.
• Handle customer-support inquiries and resolve disputes.
• Send transactional emails (e.g., receipts, shipping notifications).
• Send promotional communications where you have opted in (you may unsubscribe at any time).
• Analyse usage patterns to improve the Platform, personalise content, and detect fraud.
• Comply with our legal obligations under Nigerian law.

3. Sharing & Disclosure

We do not sell your personal data. We may share data only in these limited circumstances:

• Service providers: third-party vendors who assist us in operating the Platform (e.g., TransactPay for payment processing, courier partners for delivery, cloud hosting providers). These parties are contractually bound to handle data confidentially and only for the purpose of providing services to us.
• Legal requirements: if required by a court order, regulatory authority, or applicable Nigerian law.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/HTTPS), hashed passwords, and access controls limited to authorised personnel. However, no method of electronic storage or transmission is 100% secure; we cannot guarantee absolute security.

5. Your Rights Under the NDPR

As a data subject under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data where there is no lawful basis for continued processing.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Objection: object to processing based on our legitimate interests or for direct marketing.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw consent: where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email info@omnishoppers.com. We will respond within 30 days as required by the NDPR. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

6. Cookies

We use cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse traffic, and personalise your experience. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Platform (e.g., keeping items in your cart).

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where the changes are material, notify you by email or a prominent notice on the Platform. Continued use of the Platform after any changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@omnishoppers.com
• WhatsApp: Chat with us
• Address: Canaan Estate, Sangotedo, Lagos State, Nigeria

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act 2023. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.