Refund Policy

Last updated: 22 June 2026

At OmniShoppers, we want you to be completely satisfied with your purchase. If something is not right, this policy explains your options. Please read it carefully before placing an order.

OmniShoppers is a general e-commerce marketplace operated by OmniShoppers (BN 8386733, Canaan Estate, Sangotedo, Lagos State, Nigeria). Our marketplace carries physical goods across electronics, fashion, home & living, health & beauty, and groceries.

1. Return Eligibility

We accept returns on eligible items within 7 calendar days of the confirmed delivery date. To qualify for a return and refund, the item must:

• Be unused, unworn, and in its original condition;
• Be returned in its original packaging with all tags, accessories, and documentation intact;
• Be accompanied by proof of purchase (order number or order confirmation email);
• Not fall into any of the non-refundable categories listed in Section 2 below.

Items returned after the 7-day window, or that do not meet the above conditions, will not be eligible for a refund and will be returned to the sender at their own cost.

2. Non-Refundable Items

The following categories are not eligible for return or refund:

• Perishable and grocery items — food, beverages, fresh produce, and any item with a limited shelf life.
• Personal-care products once opened — skincare, hair care, cosmetics, fragrances, and similar products removed from their sealed packaging.
• Hygiene products — underwear, swimwear, earrings, and similar items for hygiene reasons.
• Digital or downloadable goods — software, e-vouchers, and digital products once delivered or accessed.
• Customised or personalised items — products made to your specifications or clearly personalised for you.
• Items explicitly marked "Final Sale" or "Non-Returnable" on their product page.

3. How to Request a Refund

To initiate a return and refund request, please contact us within 7 days of delivery through one of the following channels:

• Email: info@omnishoppers.com
• WhatsApp: Chat with us

Please include the following information in your request:

• Your full name and registered email address;
• Your order number;
• The item(s) you wish to return and the reason for the return;
• Clear photographs of the item, its original packaging, and — where applicable — any damage or defect.

Our customer support team will review your request and respond within 2 business days. If approved, we will provide instructions on how and where to return the item. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product).

4. Refund Currency

All refunds are processed in Nigerian Naira (NGN) — the currency in which your original transaction was settled. This applies regardless of the display currency (USD, GBP, EUR) shown at the time of browsing. Refunds are issued in compliance with the Central Bank of Nigeria (CBN) guidelines and are returned to the original payment method used at checkout, via our payment gateway, TransactPay.

5. Refund Processing Time

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are initiated within 3–5 business days of receiving the return.
• Credits typically appear in your account within 5–10 business days, depending on your bank or card issuer's processing times.
• If you have not received your refund after 10 business days, please check with your bank first, then contact us at info@omnishoppers.com.

6. Contact Us

For all refund and return enquiries, reach us through:

• Email: info@omnishoppers.com
• WhatsApp: Chat with us
• Address: Canaan Estate, Sangotedo, Lagos State, Nigeria