Shipping & Delivery Policy

Last updated: 22 June 2026

This policy explains how OmniShoppers (BN 8386733, Canaan Estate, Sangotedo, Lagos State, Nigeria) handles the delivery of physical orders placed on our platform. Please read this policy before placing an order to understand expected lead times, costs, and procedures.

1. Delivery Zones

We currently deliver across Nigeria. Our primary delivery zones are:

• Lagos (Metro): All local government areas within Lagos State, including Lagos Island, Lagos Mainland, Lekki, Ajah, Sangotedo, Ikorodu, and surrounding areas.
• Nationwide (other states): All 36 states and the FCT (Abuja), subject to courier availability. Remote or hard-to-reach areas may incur additional lead time.

We do not currently offer international shipping outside Nigeria.

2. Estimated Lead Times

Lead times are counted in business days (Monday–Friday, excluding Nigerian public holidays) from the date of order confirmation:

These are estimates and not guaranteed delivery dates. Delays may occur due to high-demand periods (e.g., sales events, public holidays), courier disruptions, or circumstances beyond our control. We will notify you promptly of any significant delays.

3. Shipping Rates & Free Delivery Threshold

• Standard shipping rate: ₦2,500 flat fee, applied per order regardless of the number of items (within the same delivery zone).
• Free delivery: Orders with a total cart value of ₦50,000 or above qualify for free delivery anywhere in Nigeria. The discount is applied automatically at checkout.
• Bulk or oversized items: Certain heavy or oversized products (e.g., large appliances, furniture) may attract additional handling fees. These will be displayed clearly on the product page and at checkout before payment.

All shipping fees are displayed in Nigerian Naira (NGN) at checkout. Shipping costs are non-refundable unless the return is the result of our error.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package through our courier partner's portal. You can also view order status at any time from the My Orders section of your OmniShoppers account. If you have not received a tracking update within 48 hours of your dispatch notification, please contact us.

5. Failed or Missed Deliveries

If our courier is unable to deliver your order (e.g., no one is available to receive it, or the address provided is incomplete or inaccessible), the courier will typically leave a notification and attempt redelivery. After two failed delivery attempts, the item may be returned to us. In such cases:

• We will contact you to arrange redelivery. A redelivery fee may apply if the failed delivery was due to an incorrect address or missed appointment.
• If you wish to cancel the order after a failed delivery, a refund of the product cost will be issued minus the original shipping fee, provided the item falls within our refund eligibility criteria.

Please ensure your delivery address and phone number are accurate when placing an order. OmniShoppers is not liable for failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Issues with Your Delivery

If you experience any of the following, please contact us as soon as possible (and within 48 hours of receiving a damaged delivery):

• Your order has not arrived within the estimated delivery window;
• You received the wrong item(s);
• Your item arrived damaged or defective;
• Part of your order is missing.

Please include your order number and, where applicable, photographs of the issue. We will investigate and work to resolve the matter promptly.

• Email: info@omnishoppers.com
• WhatsApp: Chat with us
• Address: Canaan Estate, Sangotedo, Lagos State, Nigeria