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Last updated: 22 June 2026
This policy explains how OmniShoppers (BN 8386733, Canaan Estate, Sangotedo, Lagos State, Nigeria) handles the delivery of physical orders placed on our platform. Please read this policy before placing an order to understand expected lead times, costs, and procedures.
We currently deliver across Nigeria. Our primary delivery zones are:
We do not currently offer international shipping outside Nigeria.
Lead times are counted in business days (Monday–Friday, excluding Nigerian public holidays) from the date of order confirmation:
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Lagos (Metro) | 1–3 business days |
| Other states in Nigeria | 3–7 business days |
| Remote or rural areas | Up to 10 business days |
These are estimates and not guaranteed delivery dates. Delays may occur due to high-demand periods (e.g., sales events, public holidays), courier disruptions, or circumstances beyond our control. We will notify you promptly of any significant delays.
All shipping fees are displayed in Nigerian Naira (NGN) at checkout. Shipping costs are non-refundable unless the return is the result of our error.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package through our courier partner's portal. You can also view order status at any time from the My Orders section of your OmniShoppers account. If you have not received a tracking update within 48 hours of your dispatch notification, please contact us.
If our courier is unable to deliver your order (e.g., no one is available to receive it, or the address provided is incomplete or inaccessible), the courier will typically leave a notification and attempt redelivery. After two failed delivery attempts, the item may be returned to us. In such cases:
Please ensure your delivery address and phone number are accurate when placing an order. OmniShoppers is not liable for failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If you experience any of the following, please contact us as soon as possible (and within 48 hours of receiving a damaged delivery):
Please include your order number and, where applicable, photographs of the issue. We will investigate and work to resolve the matter promptly.